Questions and Answers

Find clear and concise answers to common questions about our products, services, and processes. If you don’t see what you’re looking for, feel free to contact us for more information!

Peat Moss Products

Peat Moss Products

  • Which peat fraction is right for my plants?

    It depends on your crop and growing method. Fine fractions (0–10 mm) are great for seed germination, while coarse grades (10–30 mm) provide better aeration for larger plants. ETEPEK offers custom blends to match your exact requirements.

    You can view our logo bag design in the Our Products section or learn more about choosing the right fraction in our blog post Peat Moss Fractions Explained: Choosing the Right Size for Your Garden Needs.

  • How should I store peat moss products?

    Store peat moss in a dry, well-ventilated area away from direct sunlight. Keep packaging sealed to maintain moisture balance and prevent contamination. ETEPEK products are packaged to withstand long-term storage and international shipping.

  • What is the difference between white peat and black peat?

    White peat is lighter, less decomposed, and ideal for substrates due to its high porosity. Black peat is more decomposed, denser, and suitable for water retention or mulching. ETEPEK offers both types based on customer needs.

  • Why is my peat moss dusty?

    Some finer fractions may appear dusty if extremely dry or overhandled. This does not reduce quality but can be managed by lightly moistening the substrate before use. ETEPEK also offers low-dust options for specific applications like animal bedding.

  • The colour of peat seems different—why is that?

    Peat colour can vary depending on origin, harvest time, and decomposition level. Lighter brown typically means less decomposed (white peat); darker means more decomposed (black peat). Both types serve different horticultural purposes.

  • Why does my peat moss have a musty smell?

    A slightly earthy or musty smell is natural for peat moss, especially if it’s been sealed for a long time. This does not indicate poor quality. Simply aerate the product before use. ETEPEK ensures that all products are stored and packaged to retain freshness.

Documentation

  • What kind of documentation does your company provide?

    We provide a comprehensive range of documentation to meet export and import requirements, including:

    • Commercial Invoice
    • Packing List
    • Certificate of Origin
    • Phytosanitary Certificate
    • EUR1 Certificate
    • ATR Certificate
    • Export Declaration

    Additional documents can be arranged upon request to ensure a smooth and compliant transaction process.

Loading norms

  • What is your companys' Minimal Order Quantity (MOQ)?

    The minimum order quantity at ETEPEK is 1 full container load or 1 full truck load, ensuring efficient shipping and logistics for our customers.

  • Can we combine different products in one container or truckload?

    Unfortunately, ETEPEK does not accept combined loading orders due to our busy production schedule. We prioritize efficiency and timely delivery by focusing on single-product orders per container or truck load.

  • Do you sell in bulk?

    No, we do not sell in bulk. Our focus is on the sale of packaged products to meet the specific needs of our customers.

  • How do I unload peat moss pallets from a shipping container?

    Peat moss pallets are typically unloaded using a forklift. To ensure safe and efficient unloading:

    • Use proper equipment: A forklift with long forks or a pallet jack (for containers with ramp access) is ideal.
    • Check pallet positioning: Pallets are usually arranged in a single or double row. Start with the front row and move carefully toward the back.
    • Mind the packaging: ETEPEK pallets are tightly shrink-wrapped for stability, but avoid damaging packaging with forks or tools.
    • Maintain balance: Ensure the forklift is balanced and rated for the pallet weight (usually around 250–350 kg per pallet, depending on product type and moisture content).
    • Ventilation: If peat was stored in warm climates, let the container air out before unloading to reduce condensation risks.

Payment terms

  • What kind of payment terms does your company usually agree to?

    The payment terms we accept usually depend on the delivery method used. For example:

    • For EXW, FOB, and FCA: We require 100% prepayment before production begins to ensure a smooth process and timely delivery.
    • For CIF and CFR: Payment is typically arranged as a partial prepayment, with the balance settled upon delivery or presentation of shipping documents.
    • For DAP: 100% prepayment is required before shipment.

    That said, we are open to discussing alternative terms, such as LC (Letter of Credit) or CAD (Cash Against Documents), depending on the size and specifics of the order. Larger orders may provide flexibility in payment arrangements.

  • Can I pay with a debit card?

    According to our company policy, payments for orders must be made via bank transfer. Debit card payments are not accepted at this time.

  • Do you accept payments in USD?

    Yes, we accept payments in USD. As an international company, we are equipped to handle transactions in multiple currencies, including USD, through our designated bank account with internationally recognized SWIFT code.

Manufacturing

  • Does your company manufacture products made of 100% black peat moss?

    We generally avoid selling products made of 100% black peat moss due to its heavy weight, which can lead to exceeding transportation weight limits. However, we are open to discussing potential options if specific requirements arise. Typically, we offer mixed products containing black peat, with no more than 60% added to white or brown peat, to ensure compliance with transportation regulations.

    For more information about products containing black peat moss, visit Our black peat moss products section.

  • Do you have your companys' logo bags?

    Yes, we currently have logo bags available in 250 L and 70 L volumes. These are universal bags with a general description of peat moss products on the back, provided in multiple languages.

    For more precise labeling, we offer small black-and-white stickers, which are included in the price. If different sizes or colorful stickers are required, we can arrange their production; however, this would incur an additional cost as they cannot be provided directly from our warehouse.

    You can view our logo bag design in the Our Products section.

  • How to measure the volume of a compressed product correctly?

    To measure the volume of compressed peat moss products accurately, the product must first be properly restored.

    This involves loosening and fluffing the compressed material according to the recommended procedure. If not done correctly, you may lose a small percentage of the product during the process.

    Following proper restoration techniques ensures accurate volume measurements and minimizes product loss.

    For more information about manufacturing processes look into our Manufacturing section.

  • Do you agree to manufacture clients' own bag designs?

    No, we do not manufacture bags ourselves. We source them from an outsourcing plastic company.

    If your company is in need of your own label bags, we can collaborate by providing all the necessary specifications to ensure the bags fit our packing line parameters.

    However, the ordering and production of customized bags must be organized by the client directly.