Questions and answers

Find clear and concise answers to common questions about our products, services, and processes. If you don’t see what you’re looking for, feel free to contact us for more information!

Documentation

  • What kind of documentation does your company provide?

    We provide a comprehensive range of documentation to meet export and import requirements, including:

    • Commercial Invoice
    • Packing List
    • Certificate of Origin
    • Phytosanitary Certificate
    • EUR1 Certificate
    • ATR Certificate
    • Export Declaration

    Additional documents can be arranged upon request to ensure a smooth and compliant transaction process.

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Payment terms

  • What kind of payment terms does your company usually agree to?

    The payment terms we accept usually depend on the delivery method used. For example:

    • For EXW, FOB, and FCA: We require 100% prepayment before production begins to ensure a smooth process and timely delivery.
    • For CIF and CFR: Payment is typically arranged as a partial prepayment, with the balance settled upon delivery or presentation of shipping documents.
    • For DAP: 100% prepayment is required before shipment.

    That said, we are open to discussing alternative terms, such as LC (Letter of Credit) or CAD (Cash Against Documents), depending on the size and specifics of the order. Larger orders may provide flexibility in payment arrangements.

  • Can I pay with a debit card?

    According to our company policy, payments for orders must be made via bank transfer. Debit card payments are not accepted at this time.

  • Do you accept payments in USD?

    Yes, we accept payments in USD. As an international company, we are equipped to handle transactions in multiple currencies, including USD, through our designated bank account with internationally recognized SWIFT code.

Manufacturing

  • Does your company manufacture products made of 100% black peat moss?

    We generally avoid selling products made of 100% black peat moss due to its heavy weight, which can lead to exceeding transportation weight limits. However, we are open to discussing potential options if specific requirements arise. Typically, we offer mixed products containing black peat, with no more than 60% added to white or brown peat, to ensure compliance with transportation regulations.

    For more information about products containing black peat moss, visit Our black peat moss products section.

  • Do you have your companys' logo bags?

    Yes, we currently have logo bags available in 250 L and 70 L volumes. These are universal bags with a general description of peat moss products on the back, provided in multiple languages.

    For more precise labeling, we offer small black-and-white stickers, which are included in the price. If different sizes or colorful stickers are required, we can arrange their production; however, this would incur an additional cost as they cannot be provided directly from our warehouse.

    You can view our logo bag design in the Our Products section.

  • How to measure the volume of a compressed product correctly?

    To measure the volume of compressed peat moss products accurately, the product must first be properly restored.

    This involves loosening and fluffing the compressed material according to the recommended procedure. If not done correctly, you may lose a small percentage of the product during the process.

    Following proper restoration techniques ensures accurate volume measurements and minimizes product loss.

    For more information about manufacturing processes look into our Manufacturing section.

  • Do you agree to manufacture clients' own bag designs?

    No, we do not manufacture bags ourselves. We source them from an outsourcing plastic company.

    If your company is in need of your own label bags, we can collaborate by providing all the necessary specifications to ensure the bags fit our packing line parameters. However, the ordering and production of customized bags must be organized by the client directly.